Frequently Asked Questions
Discover everything you need to know about your Elizabeth Arden experience.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery status in real-time.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return any unopened or gently used products within 30 days of purchase for a full refund, excluding shipping costs.
Does Elizabeth Arden test products on animals?
Elizabeth Arden does not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf, except where required by law.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Afterpay for interest-free installments.
How can I find the right skincare routine for my skin type?
You can use our online Skin Consultation tool or visit any Elizabeth Arden counter to speak with a beauty consultant who can recommend a personalized regimen based on your specific concerns.
Do you offer international shipping?
Currently, our website serves customers within the United States. For international purchases, please use our global site selector to find the Elizabeth Arden retailer serving your specific region.